The first cold snap
When every furnace in the valley kicks on at once, it answers the calls you can't and books the routine ones.
For HVAC companies
An AI receptionist for HVAC companies
No heat at 10 PM is an emergency. A tune-up request isn't. Your AI receptionist knows the difference, sends each call down the right path, and texts you the details.
On the call, we'll tell you straight if this isn't a fit for your shop.
Built for the busiest days of your year
The first heat wave
No-AC calls get sorted fast, and urgent ones go to your on-call tech, by your rules.
Tune-up season
Maintenance visits and estimate requests go straight onto your calendar, with a confirmation text to the customer.
How it sorts HVAC calls
Routine
Booked on your calendar
- Furnace and AC tune-ups
- Estimates for replacements and new systems
- Non-urgent repairs
- Questions about thermostats, filters, and maintenance plans
Emergency
Sent to a person right away
- No heat, especially in cold weather
- No AC in extreme heat
- A gas smell or carbon monoxide alarm, after telling the caller to get outside and call 911
- Anyone who asks for a person
These are starting rules. You decide what goes where.
No heat on a cold night
The caller says the furnace stopped and it's below freezing. Your assistant confirms the address, asks if anyone in the home needs heat for health reasons, marks it an emergency, and alerts your on-call tech with the details.
What it can tell your customers
It's trained on your website and the business details you approve—not live browsing. That covers services, service area, hours, pricing ranges or trip charges you want shared, warranties and policies, financing if you offer it, and what to expect on a visit when you've documented it. On chat, it can answer from the pages on your site. When something isn't covered, it takes a message and texts you—it doesn't guess.
What we'll do
- Tell every caller it's an AI, up front
- Send every emergency to a person
- Let you approve the script before it goes live
- Show you every call and chat
- Check in monthly and make the changes you ask for
- Leave your phone number and customer data in your hands
What we won't do
- Promise you a number of booked jobs. Nobody honestly can.
- Make sales calls with AI
- Pretend to be a person
- Guess when it doesn't know. It takes a message instead.
- Hide fees. Catch has no AI phone minutes. Answer includes 200 voice minutes, then $0.35/min; Full Desk includes 500, then $0.30/min. Extra minutes are billed up to a monthly cap you set, billed monthly. We alert you at 80% of your cap; past the cap, calls automatically fall back to missed-call text-back.
Questions HVAC owners ask
What can it answer?
Questions about your business that you've approved: services, service area, hours, pricing ranges or trip charges, warranties and policies, financing if you offer it, and what customers should expect on a visit. On website chat, it can answer from the pages on your site because we train it on that content—it doesn't browse the web live. If a question isn't covered, it doesn't guess. It takes a message and texts you.
What happens with an emergency?
You decide what counts: no heat, no AC, a gas smell, an active leak, anyone asking for a person. Those calls go straight to you or your on-call tech, by transfer or an instant text. For a gas smell or a carbon monoxide alarm, it first tells the caller to get outside and call 911 or the gas company.
Will it quote my prices?
Only what you tell it to. Some owners share a trip charge or a tune-up price. Others want every price question to come to them. It's your call.
Can I keep my office person or answering service?
Yes. It can cover just after hours and overflow, so your team still takes the calls they can get to.
Does it work with my scheduling software?
It books into a calendar we set up for your shop. If you already use a scheduling or field-service tool, tell us which one on our first call and we'll tell you straight whether it connects.
What does it sound like?
A natural, friendly voice. You'll hear it and approve the script before anything goes live.
Get set up before the next cold snap
Book a 20-minute call and we'll walk through how your calls would be handled.