- First term
- A 3-month first term, then month to month.
- Canceling
- After the first term, cancel any time with 30 days' notice. Email is fine.
- Setup fee
- Half when you sign, half at go-live. On Catch, the setup fee is credited toward Answer or Full Desk if you upgrade within 90 days. Otherwise not refundable after go-live.
- Extra minutes
- Catch has no AI phone minutes. Answer includes 200 voice minutes, then $0.35/min; Full Desk includes 500, then $0.30/min. Extra minutes are billed up to a monthly cap you set, billed monthly. We alert you at 80% of your cap; past the cap, calls automatically fall back to missed-call text-back.
- Price changes
- None during your first term. After that, at least 30 days' written notice.
- If you leave
- We export your contacts, recordings, and transcripts within 30 days, then delete our copies. If we set up a phone number for you, it's transferred to you.